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Ref #: JO0000000037
Location: 244
Salary: 23340.00
Type: Permanent
Posted: 06/11/2018

Job Title: Telematics Service Desk Analyst Location:

Whitley, Coventry

Salary: Salary: £23,340 + £3000 shift allowance.

Company: Infinity Staffing Solutions Ltd Infinity Staffing Solutions Ltd on behalf of our client are currently recruiting for a TSD Case Manager. This is an exciting opportunity for a motivated candidate to join our client on a permanent basis. We are seeking a technically confident individual who will engage and support the Connected Car workforce that drives a ‘Best in Class’ global service. We are looking for a candidate who can hit the ground running, supporting the Global network with escalated incidents and develop an extensive skillset. Reporting to the TSD Operations Manager and Team Leaders you will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing our client’s customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x7x365 team and be able to work from home when required. The TSDs global operations are vital. The Weekend team offer a service that upholds the high standards expected by their customers. Candidate Responsibilities ·Become an expert in the Connected Car Technologies ·Overseeing Global markets such as UK, USA, China, EU and Russia ·Case Management; incident management, technical/hierarchal escalations, ticket handling ·Investigations; product knowledge, technical expertise, initiative to think laterally ·Liaison with Client; work hand in hand with clients individuals and teams ·Ensure all correct processes and procedures are followed ·Report generation and distribution to key stakeholders ·Be an integral component to the TSD department in achieving a ‘best in class’ service, driving customer loyalty and retention through accurate incident management ·Act as a role model for clients Values, Customer First Behaviours and Concern Resolution Candidate Specifications ·Desirable: Qualification within IT service delivery ·Desirable: 1+ years customer service experience ·Strong knowledge of Telecommunications, Telematics, IT Services ·Intermediate experience with Microsoft Office – Excel, PowerPoint etc ·Intermediate experience with Google Package – Gmail, Drive etc ·A keen interest in technology, keeping abreast of advances and news ·Desire to learn through provided training and personal development ·Results orientated with a determination to make things happen ·A highly motivated, energetic and inspirational team player ·Ability to influence effectively across the network, balancing a broad range of priorities, with minimal supervision and under great pressure ·Confident and out-going with exceptional networking and inter-personal skills ·Possess advanced communication abilities to be utilised with various levels of the business, third party vendors and a broad range of global markets ·Process orientated with great attention to detail ·Excellent time management skills, able to work to deadlines on multiple tasks and deliver results to agreed schedules ·Ability to work as an individual, part of a small shift team and a larger operational team ·Strong problem solving skills Working hours ·40 hours, including weekend shift (lieu day following week) ·Contractual coverage of Bank Holidays What we can offer you ·Competitive salary - £23,340 basic ·Other company benefits: ·25 days annual leave ·Company contributory pension plan ·Cash back health care scheme ·Life assurance ·Company sickness policy ·Salary exchange childcare vouchers ·Car salary exchange scheme Application If your have the above skills and experience and wish to be considered for this role submit your current CV outlining your experience.

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Ref #: JO0000000037
Location: Coventry
Salary: 23340.00
Sector: Automotive
Type: Permanent
Posted: 06/11/2018

Job Title: Telematics Service Desk Analyst Location:

Whitley, Coventry

Salary: Salary: £23,340 + £3000 shift allowance.

Company: Infinity Staffing Solutions Ltd Infinity Staffing Solutions Ltd on behalf of our client are currently recruiting for a TSD Case Manager. This is an exciting opportunity for a motivated candidate to join our client on a permanent basis. We are seeking a technically confident individual who will engage and support the Connected Car workforce that drives a ‘Best in Class’ global service. We are looking for a candidate who can hit the ground running, supporting the Global network with escalated incidents and develop an extensive skillset. Reporting to the TSD Operations Manager and Team Leaders you will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing our client’s customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x7x365 team and be able to work from home when required. The TSDs global operations are vital. The Weekend team offer a service that upholds the high standards expected by their customers. Candidate Responsibilities ·Become an expert in the Connected Car Technologies ·Overseeing Global markets such as UK, USA, China, EU and Russia ·Case Management; incident management, technical/hierarchal escalations, ticket handling ·Investigations; product knowledge, technical expertise, initiative to think laterally ·Liaison with Client; work hand in hand with clients individuals and teams ·Ensure all correct processes and procedures are followed ·Report generation and distribution to key stakeholders ·Be an integral component to the TSD department in achieving a ‘best in class’ service, driving customer loyalty and retention through accurate incident management ·Act as a role model for clients Values, Customer First Behaviours and Concern Resolution Candidate Specifications ·Desirable: Qualification within IT service delivery ·Desirable: 1+ years customer service experience ·Strong knowledge of Telecommunications, Telematics, IT Services ·Intermediate experience with Microsoft Office – Excel, PowerPoint etc ·Intermediate experience with Google Package – Gmail, Drive etc ·A keen interest in technology, keeping abreast of advances and news ·Desire to learn through provided training and personal development ·Results orientated with a determination to make things happen ·A highly motivated, energetic and inspirational team player ·Ability to influence effectively across the network, balancing a broad range of priorities, with minimal supervision and under great pressure ·Confident and out-going with exceptional networking and inter-personal skills ·Possess advanced communication abilities to be utilised with various levels of the business, third party vendors and a broad range of global markets ·Process orientated with great attention to detail ·Excellent time management skills, able to work to deadlines on multiple tasks and deliver results to agreed schedules ·Ability to work as an individual, part of a small shift team and a larger operational team ·Strong problem solving skills Working hours ·40 hours, including weekend shift (lieu day following week) ·Contractual coverage of Bank Holidays What we can offer you ·Competitive salary - £23,340 basic ·Other company benefits: ·25 days annual leave ·Company contributory pension plan ·Cash back health care scheme ·Life assurance ·Company sickness policy ·Salary exchange childcare vouchers ·Car salary exchange scheme Application If your have the above skills and experience and wish to be considered for this role submit your current CV outlining your experience.

Back to Jobs

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